Shipping Policy

All orders are processed within 1-2 business days (Monday to Friday).

Shipping time and charges:

Shipping Fee:

Who will deliver my order?

We rely on a network of external shipping partners around the world including the long-haul capabilities of DHL, UPS, and FedEx.

Track the number for every order.

We ship in the United States of America and other countries as well. If you want more information about shipping countries, please contact us before ordering. Please note that items are shipped according their weight i.e. charged according to their weight.

How can I track my order?

If you want to check the delivery status of your order, you can find the most updated tracking information by visiting Order History. Click on "Where's my package?" to view your order’s estimated date of arrival and tracking history.

Order changes and Product Specifications

Once your order has been confirmed, it cannot be modified or canceled. If you wish to return a product, you’ve outlined the returns procedure once you’ve received the item. Please note that items are ship according to their weight, i.e., charged according to their weight.

New

The item is New and in its original packaging.

New Bulk

Item was originally bulk packaged and then repackaged for individual sale.

New Pulls

Item was originally installed in a new system that was meant to be upgraded before we removed it and repackaged it in our own packing for individual sale.

Refurbished

Item was removed from a used system, refurbished, and tested to make it fully functional.

Used

Item was used. We have tested and re-packaged it for sale.

Item not received

If you've successfully placed an order and haven't received it yet the tracking status shows it's delivered. you'd wish to contact the carrier to hunt out your Bags as once the item is bagged we have control over it (once it’s by the carrier), but if still persists kindly email us at sales@etechmatter.com.

How do I change my shipping address?

Before placing your order, you can change the shipping address directly in your shopping cart. If your order was placed within the first 12 hours, you can email us to change your " Shipping Address". Once your order has shipped, it's no longer possible to change the address. If you have any questions about shipping information, feel free to contact us. We are ready to provide the best services to you.

CLICK HERE TO CONTACT US DIRECTLY!

For more information

Address: 433 Walnut Ct Pittsburgh PA 15237, USA

Email: sales@etechmatter.com

Phone: 844-395-0902

Working Hours: Mon - Fri / 8:00 AM - 5:00 PM (GMT)